How do I create a User Account?
You will need to download the App, sign up for an account, and verify your account by entering a One-Time Password (OTP) code that will be sent to your mobile phone number or email. You will need to create a 4-digit PIN to authorize payments for security purposes.
Do I need to create a User Account?
Yes, if you would like to use the App to pay for fuel at the pump and car washes, if available, and access transaction history, you will need to create a User Account. If you do not create a User Account, you may still use the App to locate stations, provide feedback, and learn more about Chevron.
What if I am unable to use my phone number to sign up for a User Account?
If you are not able to sign up for an account with a mobile phone number, you can sign up using an email address or your PayPal login.
Can I sign up for an account using my Venmo login?
No, you are not able to sign up for an account using your Venmo login at this time.
I did not receive my one-time password to create an account.
If you did not receive your one-time password, go to the App and resend the password to your phone number or email address. You can resend this password up to 3 times. After that, please call the Consumer Connection Center at 1-855-285-9595
Do I need to enable location services in the App?
Enabling location services helps track your most accurate location and show the nearest stations to you. If you do not enable location services, you may not see the closest stations to you; however, you will be able to manually enter in a location to find nearest stations.
Can I receive email news and updates?
If you sign up using an email address or add your email address to your account, you will automatically receive news and updates to that email address. You may be prompted to add your email during registration to receive news and updates from Chevron. You can manage these settings in your User Account or opt-out of these communications at any time.
How do I opt-out of receiving email news and updates?
You may opt-out of receiving email news and updates at any time by doing one of the following: (i) emailing email@example.com
or calling (855) 285-9595
and requesting to be removed from our email marketing distribution list, (ii) changing your account settings via the App, or (iii) following the opt-out mechanism in any email news and update you receive. If you opt out, Chevron or its third-party contractors may send you an email confirming your opt-out. You will still receive transactional email messages about your User Account.
How do I link a payment method to my User Account in the App?
Navigate to the menu, click Payment Methods, and click "+" to link a payment method. You can link a registered PayPal or Venmo account, a Chevron and Texaco Techron Advantage® or Techron Advantage® Visa card, Visa, MasterCard, American Express, or Discover card, Chevron and Texaco physical gift cards with pins, and Chevron and Texaco electronic gift cards.
How do I add my Venmo account as a payment method in the App?
You must be logged into your Venmo account on your mobile phone in order to add it as a linked payment method in the App.
Can I use my Venmo balance as a payment method?
Please review your Venmo account's FAQs for information on how to use your Venmo balance as a payment method.
How do I link my PayPal account to my User Account in the App?
There are three ways to link your PayPal account to your User Account to make payments:
- Use your PayPal login when creating your User Account in the App to automatically link your PayPal account to your User Account
- Link your PayPal account as a payment method when prompted during the registration process
- Access "My Account" and link your PayPal account any time after creating your User Account
How do I remove a payment method from my User Account in the App?
You remove a payment method from your User Account under the Payment Methods tab by selecting "X" by the payment method.
How is my personal information in the App used?