Q: Can I use more than one type of payment for a single transaction?
A: No. You cannot currently use more than one type of payment per transaction. You must perform separate transactions using separate forms of payment.
Q: Is there a limit to how many Chevron and Texaco gift cards, electronic gift cards and electronic promotional cards I can link to my User Account?
A: Yes. There is a limit of five (5) Chevron and Texaco gift cards, electronic gift cards and/or electronic promotional cards that can be linked to your User Account at any given time.
Q: Can I add a plastic Chevron or Texaco gift card to the app?
A: Yes, a Chevron or Texaco gift card with a PIN can be added to the app. Best practices recommend that once a plastic gift card has been added to the app, the card should be destroyed before disposal.
Q: Can I add a plastic Chevron or Texaco promotional card to the App?
A: Yes. You may add Chevron and Texaco promotional cards with pins to the App.
Q: Can I add a Chevron or Texaco gift card that does not have a PIN?
A: No, only Chevron or Texaco gift cards with pins can be added to the App.
Q: How do I view my available Chevron and Texaco gift card, electronic gift card or electronic promotional card balance?
A: The available balance is displayed with the card under Payment Methods.
Q: Can I share a Chevron and Texaco gift card, electronic gift card or electronic promotional card with my friends and family who use the App?
A: Yes, multiple users can link the same Chevron and Texaco gift card or electronic gift card to their User Accounts.
Q: What do I do if my Chevron and Texaco gift card, electronic gift card or electronic promotional card isn’t working?
A: Call the Consumer Connection Center at 1-855-285-9595 for assistance. You can also call or email directly from the “Contact us” page in the App.
Q: Can I reload my Chevron or Texaco gift card, electronic gift card or electronic promotional card or purchase a new gift card in the App?
A: No. You cannot currently reload funds onto a Chevron or Texaco gift card or electronic gift card in the App or purchase gift cards from the App. You can link multiple Chevron and Texaco gift cards and electronic gift cards to your User Account. Plastic and electronic promotional cards are not reloadable and expire on the date printed on the card.
Q: Can I use my linked Chevron and Texaco gift card to pay for items in the convenience store?
A: No. Currently the App can only be used for fuel and car wash purchases at the pump. Currently the app cannot be used within the store or to purchase convenience store items. You can still use any physical gift card that has been linked as a payment method in the App in the convenience store if there is an available balance
Q: Can I use my linked Chevron and Texaco electronic gift card or electronic promotional card to pay for items in the convenience store?
A: No. Currently Chevron and Texaco electronic gift cards and electronic promotional cards can only be used through the App once they are linked as a payment method and the App can only be used for fuel and car wash purchases at the pump.
Q: How does my physical gift card differ from an electronic gift card?
A: You can use your physical gift card at both the pump and within the store. You can also reload your physical gift card. At this time, you are not able to reload your electronic gift card.
Q: How do Chevron and Texaco electronic promotional cards differ from Chevron and Texaco gift cards?
A: Promotional cards are provided at no cost to the recipient with an expiration date. They are redeemable for fuel and authorized goods and services at participating Chevron and Texaco locations, are subject to the terms and conditions on the card and cannot be reloaded.
Q: Why was a hold for a fuel purchase placed on my Venmo account?
A: Your card issuer or bank sends a request to pre-authorize the transaction for a set amount and duration. Banks may “hold” this pre-authorization amount until they receive notification of the final purchase amount after completion of the transaction. Chevron does not control the duration of the hold. Contact your bank to release this hold.
Q: How do I add Apple Pay or Google Pay as a payment method in the App?
A: You will first need to set up your Apple Pay or Google Pay wallet on your iOS or Android device to use Apple Pay or Google Pay in the App. Once set up, they will automatically appear as a payment method option in the App.
Q: Will my receipt show whether I fueled with my Apple Pay or Google Pay payment method in the App?
A: Yes. You will receive a receipt on the App with an Apple Pay or Google Pay icon and by email, if selected in your settings, shortly after completing your transaction using Apple Pay or Google Pay.
Q: How will I know which card I used while using the Apple Pay payment method in the App?
A: You will see the last 4 digits of the card that was associated with the purchase on the receipt made using Apple Pay or Google Pay. Note, Apple CASH is processed through Discover and will list Discover on your receipt when you use Apple CASH in Apple Pay as a payment method for your transaction.
Q: Can I use international cards added in my Apple Pay wallet to make purchases with the App?
A: No, international cards cannot be used in the App.
Q: Can I add payment methods in the Apple Watch or Wear OS device app for the App?
A: No. Your preferences and payment methods from your User Account in the App will automatically synch to your Apple Watch or Wear OS device app. You can manage your payment methods in your User Account in the App from your mobile device.
Q: Can I use my Techron Advantage® card or Techron Advantage® Visa card as a payment method in the App through my Apple Pay or Google Pay wallet?
A: No. These cards cannot be used as payment methods through your Apple Pay or Google Pay wallet. However, you can link your Techron Advantage® Credit Card as a payment method directly in the App. See FAQ on how to link a payment method to your User Account in the App.
Q: How do I add an eGift or ePromo Card as a payment method to my User Account in the App?
A: Navigate to the Wallet, select “Payment Methods” and “Add Payment Method” to link a payment method. Choose “Gift or ePromo Card” and read and Agree to the terms. Enter the Chevron and Texaco eGift or ePromo Card number and the PIN. A PIN is required for all gift, eGift, promotional and ePromo Cards. Promotional and ePromo cards have an expiration date.
Q: How do I add my new Techron Advantage® Card or Techron Advantage® Visa card with EMV chip to my User Account in the App?
A: Techron Advantage® cards without EMV chips expired on June 30, 2021. You should have received and activated your replacement card with EMV chip. You must unlink your old card from the App by clicking on the card under Payment Methods and selecting “Remove Card.” You can then add your new activated Techron Advantage® Credit Card with EMV chip by selecting “Payment Methods” and “+” to link a payment method and choosing “Techron Advantage Card.” Enter your new card number, expiration date, security code (CID/CVV) and zip code and hit “Submit”. You can then select how to receive a one-time security code from Synchrony, the card issuer, by either phone call or text to the phone number associated with the card. If you have trouble receiving the security code, contact Synchrony by tapping on the displayed message or call the phone number located on the back of your Techron Advantage® Credit Card. Note, you must activate your new Techron Advantage® Credit Card before adding it to the App as a payment method.electing “Remove Card.” You can then add your new activated Techron Advantage® Credit Card with EMV chip by selecting “Payment Methods” and “+” to link a payment method and choosing “Techron Advantage Card.” Enter your new card number, expiration date, security code (CID/CVV) and zip code and hit “Submit”. You can then select how to receive a one-time security code from Synchrony, the card issuer, by either phone call or text to the phone number associated with the card. If you have trouble receiving the security code, contact Synchrony by tapping on the displayed message or call the phone number located on the back of your Techron Advantage® Credit Card. Note, you must activate your new Techron Advantage® Credit Card before adding it to the App as a payment method.